Shipping & Returns


We take great care in the proper packaging, shipping and delivery of our wine racks, wine cabinets and refrigeration systems to safeguard against damage. We use high quality packing materials to protect shipments from the inside out. We provide white glove delivery services for our fully assembled pieces to ensure they arrive safely to their final destination in your home or business.

Shipping

Shipping is available throughout the US. Custom shipping methods are available for international shipments or shipments considered difficult due to delivery conditions such as challenging site access or small truck requirements.

Shipping methods will vary by product

  • Estate and Parallel series wine racks are shipped fully assembled and will arrive on a wood crate
  • Elevation Series and Liquid Systems wine racks are flat packed with some assembly required
  • Wine cabinets are shipped fully assembled and will arrive on a wood crate

Our shipping services include white glove delivery of all fully assembled items

  • Multi-person delivery team
  • Placement of item in the room of your choice (up to 2 staircases included)
  • Uncrating and unpackaging
  • Removal of all debris

All shipments include damage protection insurance. This protects your purchase against damage in transit, items lost in transit, theft, concealed damage reported within 30 days and acts of God. You are responsible for inspecting the shipment for damage upon arrival. In the event of damage to the packaging or items inside, you are responsible for contacting Vineyard Wine Cellars at 866-973-1100 before the delivery team leaves the site.

If you have questions about shipping methods or would like to request a custom quote, please call us at 866-973-1100.

Delivery

Prior to delivery, please be sure to:

  • Determine where your items will be placed
  • Map out the path from the delivery truck to the final destination
  • Take measurements along the entire path to be sure the item will fit. Be sure to account for door openings, hallways, elevators and ceiling fixtures
  • Remove any obstacles such as wall art or small furniture

If you have questions about planning for delivery, please call us at 866-973-1100.

Returns

We take great pride in our curated collection of wine storage solutions and your satisfaction is our highest priority. If for any reason you are not 100% satisfied with your purchase, please contact our support team at 866-973-1100. For standard items, we will accept returns within 30 days of receipt and when returned in the original packaging. Return freight including insurance and a 20% restocking fee are the responsibility of the customer.